Returns & Exchanges

At OREO, we take pride in the quality of our cookies and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your OREO package for any signs of transit damage or shipping errors.

• 2.
  Contact Support

  If there is an issue, email our team within 7 days of delivery with your order number and photos of the product.

• 3.
  Review Process

  Our quality assurance team will review your claim to ensure it meets our freshness and safety standards for a resolution.

• 4.
  Receive Refund or Replacement

  Once approved, we will either ship out a fresh batch of cookies or issue a full refund to your original payment method.